Cancellation & Refund Policy

01 Digital Course Delivery SLA

All educational packages and online training courses purchased on theskillsmaster.in are delivered digitally. Upon successful payment confirmation via our authorized payment gateway (Cashfree), immediate access credentials are generated and provisioned to the student's dashboard. In case of unexpected server latency, access is guaranteed within a maximum of 2 hours of payment confirmation.

02 Refund Eligibility Window

We offer a fair and structured evaluation for refund requests submitted within 24 to 48 hours of purchase under the following valid conditions:

• Technical Failure / Non-Delivery: The student is unable to access the course videos or learning portal due to an irremediable technical error from our server side.
• Content Discrepancy: The delivered curriculum substantially differs from the syllabus officially published on the course description page at the time of purchase.
• Zero / Minimal Consumption: The refund request is made before viewing more than 15% of the course video lessons and before taking any certification quizzes or generating an ISO certificate.

03 Duplicate or Overcharge Transactions

If a student has been billed multiple times for the exact same learning package due to an unexpected gateway glitch or multiple clicks, 100% of the duplicate charge will be refunded without any administrative deduction once verified against our payment logs.

04 Failed Transactions & Bank Drops

In situations where your bank account or UPI application shows a debit, but the order status on theskillsmaster.in shows 'Pending' or 'Failed', the funds are securely held in the banking settlement pool. In most banking cycles, the payment provider automatically reverses such dropped funds to the original payment source within 24 to 72 hours.

05 Non-Refundable Circumstances

Refunds will strictly not be entertained in the following scenarios:

• More than 48 hours have elapsed since the package purchase and login activation.
• The user has consumed, watched, or downloaded substantial portions of course curriculum (>15%).
• A verifiable course completion certificate has already been issued to the user.
• Requests arising purely from personal 'change of mind' after complete access has been unlocked.
• Any violation of user terms, sharing of portal login credentials, or unauthorized redistribution of proprietary video content.

06 Refund Processing Mode & Timelines (RBI Mandate)

Once a refund request is formally reviewed and approved by our billing committee:

• The refund is initiated electronically through our RBI-authorized payment aggregator (Cashfree).
• Funds are credited exclusively back to the original source of payment (the exact same UPI ID, Debit Card, Credit Card, or Bank Account utilized during checkout). We do not disburse cash or third-party transfers.
• Turnaround SLA: The credited amount reflects in the customer's financial account within 5 to 7 business working days, subject to their bank's NEFT/IMPS clearing cycles.

07 How to Submit a Refund Request

To ensure fast resolution, please follow these simple steps:

• Send an email to lokramlokram8518@gmail.com (or support@theskillsmaster.in) with the subject: "Refund Request — [Your Order ID]".
• Include your Full Name, Registered Mobile Number, and screenshot of your Cashfree Payment Receipt.
• Briefly outline the genuine technical or content reason for the request.

Our billing department will acknowledge your email within 24 business hours and complete the verification within 2 working days.

08 Official Grievance Redressal & Regulatory Contacts

In compliance with the Information Technology Act, 2000 and Consumer Protection (E-Commerce) Rules, 2020, the designated Nodal Grievance Officer details are published below: